DeDe's Rant and Rave: don't shop ashley

Thursday, August 04, 2005

don't shop ashley

back on may 22, kathryn and i went furniture shopping. i ended up buying a couch and love seat, over stuffed chair and ottoman, coffee table and 2 end tables at ashley furniture. all of the furniture was delivered on june 14th and later that same day i noticed a scratch on the coffee table and the 2 end tables did not sit level. the following day i called the ashley service center and made an appointment for a "service tech" to come out for a repair.

on july 9th the tech came out to the house to "repair" the tables. he proceeded to attach a sticky paper to the bottom of each end table (at least they sit level now) and make the scratch on the coffee table look 1000 times worse. the following day i called ashley again and was told that they need to send out their other tech for a "second opinion".

on august 1st, the other tech showed up at my door, looked at the table and agreed that it "looks like shit". he told me there was nothing he could do and that i would be contacted by ashley within a day or two.

well, i just called the ashley "service center" and was told that they were going to just send out another table. i told them that i did not want the same table and so they agreed that i could go to the store and pick out another coffee table. but what about the end tables i asked. their response....no deal. now, i ask you, why in hell would i accept a coffee table that does not match the end tables? i demanded that the woman on the phone have a manager call me since there was not a manager in when i called.

do not, i repeat, do not buy anything from this store. their tables are cheap and their service stinks!

posted by DeDe @ 9:04 AM

2 Comments:

At 5:55 PM, Anonymous said…

That is just ABSURD! Has the manager called you yet? I'd call ABC Channel 13 NEWS! I'd show them!
At 1:44 PM, DeDe said…

i talked to a "manager" and was told that i do have a choice.; 1) i can accept an identical replacement table or 2)go and pick out another coffee table which will not match the end tables but i am not supposed to care. i put in a call to the channel 8 on your side team but never heard back. i still have not told ashley what i was going to do, no time to decide, more important issues at stake.

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