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| Wednesday, September 07, 2005 |
| can you take just a little more? |
yesterday i blogged about an e-mail that i sent to ashley furniture. well, today i got a (pretty generic) reponse and i must admit i was quite surprised. Here is what i got:
Dear DeDe,
Thank you for contacting Ashley Furniture Industries, Inc. located in
Arcadia, WI. I apologize for the service that you received. We
do take pride in our products and our employees. However, the most important
is to make the consumer feel comfortable. If you would like to provide me
with your name, address, daytime phone number, the stores name, address and
phone number where you had unsatisfactory service, I can forward your
information to the Marketing Specialist that directly deals with that store.
Thank you for bringing this matter to our attention.
Mary
Ashley Internet Communications
needless to say, i responded...........
Mary,
Thank you for responding. My information is:
DeDe ______
---- _________ Ave.
Las Vegas, NV 89149
702-___-____ or 702-___-____ or 702-___-____
The store I purchased at was:
Ashley Furniture
3130 N. Rainbow Blvd.
Las Vegas, NV 89108
702-367-4663
While I have provided the information that you requested I do not believe
that you understood my complaint or my aggravation. The people in the store
are ok, considering the sales man doesn't understand the term "solid wood".
My complaint is with:
1) the first delivery guys (6/14/05)told me to call customer service when I
pointed out a scratch and then left a huge mess in my front yard for me to
clean up.
2) while my tables were delivered 6/14/05, I had to have techs out on 7/9/05
and 8/1/05 because the company "requires a second opinion" when something is
reported as being wrong with your furniture.
3) I did not get replacement tables until 9/5/05 and one of them is
scratched also (please note that I paid an extra $107.07 for these tables).
By the way, I had been fighting with customer service since August because
they did not want to replace all of the tables. Please check with them by
calling 702-643-9500 as each and every call with Carmen was documented by
her in your company computer.
4) when I called customer service on 9/5/05 I was told that a tech would be
out on 10/8/05.
Bottom line... I buy tables in May (5/22/05) and by October (10/8/05) I MAY
have tables that are free of scratches. This all boils down to Ashley
furniture being cheap and not well made as their television commercials
would have us believe. I feel as though I have been cheated and lied to. I
will never again shop at your store and I will tell everyone that I know
not to shop there either. Please make sure that I get some sort of reply to
this e-mail.
Can you say restitution?
DeDe
i truly doubt that i will ever get a response to this e-mail, but then again who knows! |
posted by DeDe @ 3:05 PM  |
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| 1 Comments: |
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you should call the BBB. When I had my problems with Cingular, the second I wrote the BBB, Cingular cleared up the problem. You can write a letter online and you will get a notice inthe mail in like 2 weeks that your complaint has been submitted, and then Ashley should respond not to long after that. You should tell them to take their furniture and shove it and go someone where else. But I would go wiht the BBB!!!!!
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- Name: DeDe
- Location: Las Vegas, Nevada, United States
Proud mother of one fabulous daughter, proud owner of one really cute dog, old enough to know better, young enough to not care, hopeless romantic.
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you should call the BBB. When I had my problems with Cingular, the second I wrote the BBB, Cingular cleared up the problem. You can write a letter online and you will get a notice inthe mail in like 2 weeks that your complaint has been submitted, and then Ashley should respond not to long after that. You should tell them to take their furniture and shove it and go someone where else. But I would go wiht the BBB!!!!!